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TIPS BEFORE PLACING YOUR ORDER:

  1. Ordering DIGITAL IMAGES? it is VERY IMPORTANT that you pay, then wait a few seconds for PayPal to bring you back to YOUR RECEIPT on our site. The links to download those image purchases are immediately available to you after payment from the receipt page. Didn’t download your images immediately? They are available for 60 days after the show date.
  2. CHECK THE QUANTITY! If you accidentally add the same photo to the cart twice, it will chargeyou for it. You don’t need two digital files of the same photo. Save some money. Please check your total before paying.
  3. We also send a copy by email.NO EMAIL? CHECK YOUR SPAM FILTER on the email address you used for PayPal before emailing support if you don’t see it. It is always sent from orders@mydogphoto.com. It is good to add that to your spam   filter as an allowed address.

    Need more help? We are available to help at orders@mydogphoto.com should you need it. PLEASE INCLUDE the email you used for the PayPal payment portion of your order. If you email from a different address, we have no way to look up your order.

/// ALL SALES ARE FINAL ///

PLEASE READ THESE POLICIES BEFORE ORDERING:  We can not make exceptions.

DOWNLOADING PHOTOS AFTER PURCHASED:  Order any combination of digital downloads and physical prints.  Look over the image before you buy.  Please make sure you give an current email address.  Also All sales are final.  Wait 5-10 seconds for the browser to return you to our receipt with download link(s) if you purchased an image for instant download.  Check the email you used with PayPal if you miss your instant download.  Also, check the spam filter in the email we send to download your photo, as your provider may have misplaced it. Save your photo to a place you can find it later.  A USB drive is a good option, in case your computer or phone breaks.  

PHOTOS AVAILABLE ONLINE FOR 60 DAYS AFTER YOUR SHOW: After show photos are no longer available on the website, there is additional cost involved in finding photos in archived backups, and uploading it to the Special Orders section for purchase.

REORDERS & LOST FILES:  If you purchased a photo from this website, and later misplaced it, or need another copy for any reason, we can assist you in recovering it from our backed up archives for a $25 research fee, as it will take time and patience to recover it for you.  Use the form on our Reorder Page to do so.

 

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